This happens when the issuing bank remains the same, as they just redirect those new charges to the updated card.
Please note that auto-renewal charges still go through despite your old card information being expired. "Your service will automatically be renewed, and your chosen payment method will be charged at the end of each service period, unless you decide to cancel your automatic payments for the Services before the end of the then-current subscription." Please keep in mind that you have agreed to our Terms Of Service ( ) upon purchase. “Thank you for contacting and informing the team about this matter! Update it to keep your subscription active” when I login to my account.” There was also the statement “Your billing information is outdated. I attempted to remove the credit card last month but the only option available is to update the information and since the card was expired I figured that would also ensure it was not renewed. “I’m writing to request that my 1-year VPN subscription that was auto-renewed using my credit card be cancelled and the funds for the service be returned (I haven’t used the VPN).
I reach out on March 9th requesting the service be terminated/account closed and I be refunded, even pro-rated was fine as it was my fault for not knowing the service could be renewed with an expired card. I never received notification that NordVPN had renewed my service.
The renewal occurred on February 15th and it only came to my attention as the credit card it was charged to (which I never use) sent me a notification that a payment was due. This was in a banner at the top of my account.Īnyways, NordVPN used the expired card to renew the service (shady for a privacy company) although it seems in my region this is somehow legal. Update it now to keep your subscription active.” I was unable to remove the card but it had expired and figured that would cancel the account, this seemed supported by the message: Just before my three year NordVPN term expired, I logged into my account to remove the credit card on file.
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